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FAQ's

Thank you for your interest in our shop! We hope the following sections helps answer some questions, or concerns you may have!

- Why is my slime sticky?

Slime can become sticky due to enduring heat during transit, or simply breaking down over time. This can be easily fixed. In every order we include a care packet that comes with a packet of activator powder, and an instruction card. Follow the directions on the card to create a solution that can help restore the slime to its desired texture. Make sure store the solution in a marked container for future use.

- Where do i track my order?

Domestic and USPS International Orders can be tracked using the link in your order confirmation, or: 

https://tools.usps.com/go/TrackConfirmAction_input

Epacket or IPA International orders can be tracked here:

https://us.mytracking.net/IBC/track/

- How long does it take my order to ship?

We typically ship out orders 1 business day after they were placed. From then transit times vary based on destination. For more information on shipping visit our "Shipping Policy" Page:

https://slimeobsidian.com/policies/shipping-policy

- What do i do if my package arrives damaged?

In the unfortunate instance your order arrives broken/damaged, take photos, and immediately contact us at Slimeobsidian@gmail.com so we can resolve this for you ASAP.